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Privacy Policy (Malaysia – EasyStore)

Last updated:27 May 2025

Your privacy is important to us. This Privacy Policy explains how Koopuohub, operating through EasyStore in Malaysia, collects, uses, and protects your personal data in accordance with the Personal Data Protection Act 2010 (PDPA).

1. Information We Collect

We collect the following types of personal data:

  • Name

  • Email address

  • Phone number

  • Shipping and billing address

  • Payment details (processed via third-party gateway; we do not store credit card info)

  • Purchase history

  • Device and browser information (via cookies and analytics)

2. How We Use Your Information

Your data is used to:

  • Process and fulfill your orders

  • Provide customer support

  • Send order confirmations and shipping updates

  • Communicate promotional offers (if you opt in)

  • Improve our store’s performance and customer experience

3. Data Sharing

We may share your information with:

  • Payment processors (e.g., iPay88, Stripe, GrabPay)

  • Shipping partners (e.g., J&T Express, PosLaju, Ninja Van)

  • Marketing tools (e.g., email platforms like Mailchimp)

  • Legal authorities when required by law

4. Security

We implement reasonable safeguards to protect your data. EasyStore uses secure encryption (SSL) and third-party payment providers that are PCI-DSS compliant.

5. Cookies

Our Site uses cookies to enhance your browsing experience, including:

  • Remembering items in your cart

  • Analyzing traffic via Google Analytics

  • Customizing product suggestions

You can manage cookie settings via your browser.

6. Your Rights (Under PDPA)

You have the right to:

  • Access your personal data

  • Request correction of inaccurate data

  • Withdraw consent for marketing communications

  • Request data deletion (subject to limitations)

For any of the above, please email us at koopuoipoh.sales@gmail.com

7. Data Retention

We retain your data only as long as necessary for the purposes above or as required by Malaysian law.

8. Updates to This Policy

We may update this policy occasionally. Changes will be posted on this page with a new revision date.

9. Contact Us

If you have any questions regarding this Privacy Policy or how we handle your data, please contact us:

Koopuohub
Email: koopuoipoh.sales@gmail.com
Phone: +60 11 7127 3942
Address:Politeknik Ungku Omar, Jalan Raja Musa Mahadi, 31400 Ipoh, Perak