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Refund Policy

Effective Date: 25 May 2025

At Koopuohub, customer satisfaction is our priority. If you are not entirely satisfied with your purchase, we’re here to help. Please read our refund policy below, applicable to orders made via our online store hosted on EasyStore.

1. Eligibility for Refunds

To be eligible for a refund, your item must meet the following criteria:

  • The item was damaged, defective, or incorrect upon arrival.

  • You may contact us within 7 days of receiving your order.

  • The item is unused, in its original packaging, and in the same condition that you received it.

Refunds are not applicable for change-of-mind purchases.

2. Non-Refundable Items

We do not accept refunds for:

  • Sale/discounted items

  • Gift cards or vouchers

  • Perishable goods (e.g., food, supplements)

  • Digital products (unless defective or inaccessible)

  • Custom or personalized items

3. Return Process

To initiate a return and refund:

  1. Email us at koopuoipoh.sales@gmail.com with:

    • Your order number

    • A photo/video of the defective or incorrect item

    • A brief description of the issue

  2. Our team will assess your request and respond within 2 business days.

  3. If approved, we’ll provide return instructions and shipping details.

4. Return Shipping

  • If the error was ours (e.g., wrong item or product defect), we will bear the return shipping cost.

  • If not, return shipping is the customer’s responsibility.

5. Refund Method

  • Once your return is received and inspected, we will notify you of the status.

  • If approved, your refund will be processed within 5–10 business days to your original payment method.

  • Depending on your payment provider, it may take additional time for the amount to reflect.

6. Late or Missing Refunds

If you haven’t received your refund yet:

  • Check your bank account or e-wallet again.

  • Contact your credit card company—it may take some time before your refund is officially posted.

  • Contact your bank or e-wallet provider.
    If you’ve done all of this and still have not received your refund, please contact us at koopuoipoh.sales@gmail.com

7. Contact Us

For any questions about this Refund Policy or assistance with your return:

Koopuohub
Email: koopuoipoh.sales@gmail.com

Phone:+60 11 7127 3942
Address:Politeknik Ungku Omar, Jalan Raja Musa Mahadi, 31400 Ipoh, Perak