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Terms of Service (Malaysia – EasyStore)

Last updated: 27 May 2025

Welcome to Koopuohub (“we”, “our”, or “us”), an online store operated via EasyStore and based in Malaysia.

By accessing or using our website at https://kpuonewwave.easy.co/ (the “Site”), you agree to comply with and be bound by the following Terms of Service. If you do not agree with these terms, please refrain from using the Site.

1. Eligibility

You must be at least 18 years old or have the permission of a parent or guardian to make purchases on our Site.

2. Products & Pricing

  • All prices are listed in Malaysian Ringgit (MYR) and include applicable Sales and Service Tax (SST) unless otherwise stated.

  • Prices and product availability may change without prior notice.

  • We reserve the right to discontinue any product at any time.

3. Orders & Payment

  • Orders are confirmed only upon successful payment.

  • We accept payments via ToyyibPay.

  • We reserve the right to cancel or limit quantities for any order.

4. Shipping & Delivery

  • We currently ship within Malaysia (Peninsular & East Malaysia).

  • Delivery typically takes 2–7 business days, depending on your location and courier service.

  • Shipping fees are displayed at checkout.

5. Returns & Refunds

  • We accept returns within 7 days of receipt for damaged or incorrect items.

  • Items must be unused and in original packaging.

  • To initiate a return, contact us at koopuoipoh.sales@gmail.com

  • Refunds will be processed to your original payment method within 5–10 working days.

6. Digital Products (if applicable)

  • All digital downloads are final and non-refundable unless the file is defective or inaccessible.

  • If you experience issues, contact our support team for assistance.

7. User Accounts

  • When you create an account, you are responsible for safeguarding your login credentials.

  • You agree to provide accurate, complete, and up-to-date information.

8. Third-Party Services

  • We may use third-party services such as payment processors, marketing tools, and analytics (e.g., Google Analytics).

  • These providers may have their own privacy and terms policies.

9. Limitation of Liability

  • We are not liable for indirect losses, delivery delays, or third-party service failures.

  • To the maximum extent permitted by Malaysian law, our liability is limited to the total purchase amount of your order.

10. Governing Law

These Terms are governed by and construed in accordance with the laws of Malaysia. Any disputes will be handled in Malaysian courts.

11. Contact Information

Business Name:Koperasi Politeknik Ungku Omar Ipoh Berhad
Email:koopuoipoh.sales@gmail.com
Phone:+60-111 7127 3942
Business Address:Politeknik Ungku Omar, Jalan Raja Musa Mahadi, 31400 Ipoh, Perak.